Terms of sale
The company Grande Albergo Excelsior Vittoria S.p.A.following will be called called SELLER
The indicated selling prices are expressed in euro including VAT, without considering shipping costs. The latter are always at the customer’s expense and are invoiced at the time of validation of the order, as additional charge to the selected products. “SELLER” reserves the right to modify prices without notice and to modify shipping prices at his discretion, but he undertakes to apply the prices in force and to explicitly display prices and shipping costs, as indicated on the website, at the time of the order. Any refunds are always carried out by Grande Albergo Excelsior Vittoria S.p.A. through the payment system used to make the purchase, by Paypal, Credit Card, bank transfer. Conditions subject to Decree 206/2005* .
What happens to your order just after you have bought on www.boutique.exvitt.it from “SELLER”: Delivery times of the products vary depending on the item ordered by the customer and the delivery methods chosen by the customer. The times indicated for the delivery dates are merely indicative and they are in no way binding for “SELLER”. By using the overnight courier transport, the delivery is provided for in a time ranging from 1/5 working days after the time of order. In any case, the estimated delivery times are explicitly indicated in the data sheet of the individual product. For the products of which the data sheet shows 24/48 hours delivery indications, the following indications are valid:
- A) Day 0 (reception of the order)
the back office fulfils the orders no later than 13 AM; otherwise they are fulfilled on the following day. The same applies to orders received on Saturday, Sunday or a public holiday: they will be processed on the first working day following that of the order itself. The order is processed according to the chosen payment method, and in particular:
– if the chosen payment method is PAYPAL, the order is fulfilled on the same day;
– if the chosen payment method is BANK TRANSFER, the order will be fulfilled when the credit is displayed on the bank account of the Company Grande Albergo Excelsior Vittoria S.p.A.;
– if the chosen payment method is CREDIT CARD, the order will be fulfilled after 24 hours. The order is sent to our warehouses by 18.00;
- B) Day 1 (Freight Forwarder)
On the day after the order, the Freight Forwarder collects the goods by 6.00 pm at our stores. The courier will be provided with the Shipping Invoice containing the place of destination and any notes included in the order. At the same time as the collection of the product, an e-mail containing the shipping number will be sent to the customer; this will allow the customer to follow the delivery status and estimated times in real time on the website of the Freight Forwarder.
- C) Day 2 (delivery of goods)
The product will be delivered to the address indicated at the time of confirmation of the order.
Delivery takes place within 5 working days of the date of entrustment to the Courier.
In detail: We deliver up to 72 hours from when we entrust the goods to the courier. Throughout Italy, including islands, the cost of shipping is indicated at the time of ordering. Moreover, the timing described above for the Islands could be modified depending on unforeseeable elements: for example, adverse weather conditions etc.
2) Delivery by appointment:
This option allows the customer to be contacted by the courier at the phone number that he will indicate in order to be able to agree on the day and the most convenient time slot for the delivery.
3) Delivery to a specified floor:
In detail: This option allows the customer to receive the ordered products at the desired floor.
Cost of Transport:
the cost of transport is determined by the Courier and it depends on the weight and / or volume of the package (s) that the customer has purchased. As described above there are accessory services (extra) such as delivery by appointment and delivery to a specified floor.
The invoice must be requested when you order and it is inserted at the time of shipment into a transparent envelope that is applied to the outside of the package. The customer can, however, request a copy by sending an email to email@example.com . The invoice must be kept in a safe place, since it represents the valid document for the product warranty. The invoice of the purchased good is issued by “SELLER”.
Customers will have as their sole point of contact for any complaint or for any related problems both in the order phase and in the post-sales phase Grande Albergo Excelsior Vittoria S.p.A., the same is provided with all the tools to manage both through Call Center and through messaging systems 24/24 active to analyse the problems and find a solution to the problems of the individual customer. Any refunds are carried out by Grande Albergo Excelsior Vittoria S.p.A. through the payment system used to make the purchase, by Paypal, Credit Card, bank transfer both in the payment by bank transfer and in the case of cash on delivery. The refund will be carried out no later than 10 working days.
Fulfillment of Orders
Grande Albergo Excelsior Vittoria S.p.A., in order to guarantee a correct service to its Customers, guarantees the reception and acceptance of the purchase orders up to 17.00 from Monday to Friday;
The orders received after this time, as well as those received on Saturday, Sunday or other public holiday, will be considered as received by the first working day after the day of the order itself. Any reduction in working hours and / or interruptions of sales services in particular periods of the year (eg summer months) that could result in a lengthening of the delivery times will be adequately highlighted at the time of ordering, and the Customer at his discretion will proceed or not to confirm the order according to the times indicated. At the time of delivery of the goods the customer is obliged to check:
– that the number of the delivered packages corresponds to what is indicated in the transport document
– that the packaging is intact and not altered even in the closing strips
In the event of tampering and / or breakage, the Customer must immediately challenge the shipment and / or delivery by affixing the writing “RESERVE FOR DAMAGED PACKAGING” on the copy of the delivery document to be returned signed to the courier or to another operator.
The Customer is obliged to point out any damage within 7 (seven) days after the reception of the goods, by registered mail or by e-mail to the following addresses:
telephone: +39 081 8777 111
For each order the Customer is obliged to specify at least one telephone number to allow the courier to contact him in case of problems in the delivery; if the delivery is not successful due to causes not attributable to Grande Albergo Excelsior Vittoria S.p.A., or to the courier for more than 5 consecutive days, the order is considered canceled and the customer will be charged the costs of keeping as quantified by the overnight courier.
All products sold by “SELLER” are covered by the manufacturer’s standard warranty and by the 24-month warranty for any lack of conformity, pursuant to LDecree 24/2002. To use the warranty service, the Customer must keep the invoice (or the transport document) that he will receive by e-mail in PDF format. The manufacturer’s standard warranty is provided according to the modalities described in the documentation included in the product’s packaging. It is specified that the 24-month warranty is reserved for the private consumer (natural person who purchases goods for purposes not related to his professional activity, or who makes a purchase without indicating a VAT number in the order form). If, following an intervention by an Authorized Service Center, the defect is not covered by the manufacturer’s standard warranty, the Customer will be charged for any verification and restoration costs requested by the Authorized service, as well as transport costs, if incurred by “SELLER”.
It is specified that “SELLER” can not be held responsible in any case for the activities of technical service centers on products: any delays in restorations and / or any replacement, and / or non-recognition by the authorized technical service center of the operating defect, as well as provided by the LD n. 24/2002, and / or any other hypothesis considered prejudicial to the Customer, are exclusively attributable to the policies of the Producers.
In cases where the implementation of the warranties provides for the return of the product, the item must be returned by the customer in the original packaging, complete in all its parts (including packing material and any documentation and accessory equipment, intact consumable, manuals, cables, etc…); in order to limit damages to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided. We will return to the sender at his own expense, all shipments of products:
– Not including original packaging, accessories and manuals
– Received with unsuitable or inadequate external packaging and therefore damaged during transport: the Warranty does not cover damages due to the non-use of original packaging and adequate external protective packing material not authorized by the service center.
From the warranty repair on Hard Disks or various storage devices the possible saving of data owned by the Customer or uninstallation of Softwares is excluded. “SELLER” will not be responsible for the loss of data on the product being serviced.
Conventionally, any right of the Customer to claim for damages or compensation as well as any contractual or non-contractual liability for direct or indirect property damage and / or injuries to people is excluded.
At the time of receiving the package, it is necessary to check that the packaging of the courier is intact and not cut and / or tampered with. Otherwise, it is likely that the package was opened during shipment and that the contents have been stolen.
If you accept a tampered package, there is no possibility of making a complaint.
So we repeat: before accepting the package, it is necessary to check the wholeness of the package itself.
In case of suspected tampering or missing package, it is possible to accept the goods with specific reserve (state the reason). The customer is obliged to point out any damage within 7 days of receipt of goods. We inform you that according to the LGSD 22/5/1999 n. 185, the goods travel at the risk of the recipient, the Grande Albergo Excelsior Vittoria S.p.A., and “SELLER” are not liable for any theft or damage.
We quote for completeness of information an extract of the decree that regulates this topic:
EXTRACT OF THE LGSD 22/5/1999 n. 185 ON DISTANCE CONCLUDED AGREEMENTS “Commercial trade transactions are governed by the present sales conditions according to the current Italian legislation.The Supplier delivers to the Customer with selected couriers and the goods travel carriage free with the costs and risks of transport entirely at the expense of the Customer himself. These expenses and other charges related to the transport and / or shipping of the products are counted and detailed in the order confirmation and in the purchase invoice. At the time of reception of the goods at his domicile the customer must verify the wholeness of the packages. In case of discrepancies and / or inconsistency it will be the Customer’s responsibility to refuse the package under penalty of forfeiture to assert his rights in regards to this.”
Right of withdrawal
“SELLER” recognizes the right of withdrawal:
Pursuant to Legislative Decree 206/2005, if the customer is a consumer (ie a natural person who purchases goods for purposes not related to his professional activity, or who does not make the purchase by indicating in the order form to Grande Albergo Excelsior Vittoria S.p.A. a reference to VAT number), he is entitled to withdraw from the purchase agreement for any reason, without the need to provide explanations and without any penalty. The product must be returned in compliance with the re-saleability (intact, never put in operation and complete with the original packaging and all the original accessories of the product).
The Customer is obliged to give notice within 14 working days after the date of delivery of the goods, by e-mail or registered mail to the following addresses:
At the time of receiving the registered letter we will provide you with the exact return address of the product.
The goods returned without authorization will be automatically rejected.
– The product must be returned by the Customer in the original packaging, complete in all its parts (including packing material and any documentation and accessory equipment, intact consumables, manuals, cables, etc …); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided.
– The product must be returned within the times and in the modalities described above to the address indicated by Grande Albergo Excelsior Vittoria S.p.A..
– The delivery costs are always charged to customer
Grande Albergo Excelsior Vittoria S.p.A. reserves the control over the returned goods to evaluate any damages or tampering not caused by transport.
The reimbursement concerns all the sums paid for the price of the product, excluding transport costs and bank costs incurred by the Customer, and it will be made no later than 14 days after the reception of the notice of withdrawal order, exclusively by bank transfer. In the event that the user opts for the replacement of the product, the costs of sending the new product will be at his expense.
The sales agreement between the Customer and “SELLER” is deemed to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales agreement, the territorial jurisdiction is exclusively that of the Court of Naples.
“SELLER” accepts orders with delivery to be carried out exclusively in Italy.
“SELLER” will issue an invoice, attaching it to the product intended for delivery.
“SELLER” inserts only data provided by the customer in the invoice indicated above, stating that no variation will be allowed after the invoice has been issued.
The customer can only purchase the products, as per the electronic catalogue on the site www.boutique.exvitt.it existing at the time of sending the order. The Grande Albergo Excelsior Vittoria S.p.A., in this regard, communicates that the images and technical data, none excluded and / or excepted, accompanying the data sheet of the product shown must not be considered by the customer complete and thorough of the characteristics but, therefore, they may be different for dimensions, color and accessories or other.
For everything that has been communicated and accepted by the customer until now, no responsibility can be attributed, for various reasons and / or on different grounds, to Grande Albergo Excelsior Vittoria S.p.A..
The correct reception of the order is confirmed by Grande Albergo Excelsior Vittoria S.p.A. by reply via email, sent exclusively to the email address provided by the customer. This confirmation message will propose again all the data entered by the customer who undertakes to verify their accuracy and to communicate, no later than 2 following days, any correction. Only at a later time Grande Albergo Excelsior Vittoria S.p.A., once verified the actual availability of the item and the accuracy of the customer’s data, will send by e-mail the final acceptance of the agreement, which only from this moment on must be deemed to be concluded and drawn up between the parties for all legal purposes.
By placing the order on the site www.boutique.exvitt.it the customer declares to have viewed the conditions of sale, the proposed payment methods as well as the entire purchase procedure and he declares, also, to accept them without any reservation and to have received exhaustive information about them. Furthermore, with express reference to the articles 3 and 4 of Legislative Decree 185/89, the customer will receive, by e-mail, all the necessary information for the identification of the seller that the customer is obliged, at his expense, to keep together with the e-mail of acceptance of the agreement.
In the event that the customer should, for legitimate reasons, return the purchased products, he will have to provide for shipping under the terms established and exclusively at the registered office of Grande Albergo Excelsior Vittoria S.p.A..
Paying is simple and safe.
You can choose amongst Credit Card, Bank Transfer, Paypal (depending on the payment methods allowed on our shop).
Cash on delivery
By choosing this method, payment is made by handing the amount in cash over to the courier at the moment of delivery of the purchased product. The payment must be made only with banknotes or coins directly to the courier. It is advisable to prepare the exact sum, corresponding to the amount of the order, because the courier is not always provided with change. For purchases with a value of more than 3000.00 euro, we only accept bank drafts to be made out to Grande Albergo Excelsior Vittoria S.p.A. and to be delivered directly to the courier at the time of delivery of the goods ordered on www.boutique.exvitt.it. When you choose to pay by cash on delivery, a commission is applied starting from 7 euros which will be added to the total amount of the products of the cart.
NB: ALL PAYMENTS MADE ELECTRONICALLY ARE TOTALLY SECURE BECAUSE www.boutique.exvitt.it DOES NOT MANAGE INFORMATION ABOUT CREDIT CARDS AND OTHER. THESE PAYMENT TRANSACTIONS ARE MADE DIRECTLY THROUGH THE BANK SERVER OR PAYPAL.
The sending of the ordered goods will only occur at the time of the actual credit of the sum due which must take place within 5 working days from the date of acceptance of the order. Beyond these deadlines, the order is deemed to be automatically canceled, the customer will receive an automatic order cancellation email.
The reason for the bank transfer must include:
– Reference number of the order
– Date of placing of the order
– Name and surname of the holder of the order BANK:
Banca: Banco di Napoli – IntesaSanPaolo
ACCOUNT HOLDER: Grande Albergo Excelsior Vittoria S.p.A.
IBAN: IT85 S030 6940 2641 0000 0004 657
Paypal (VISA, VISA Electron, MasterCard, Postepay and Carta Aura).
By selecting the Paypal type of payment, you will be redirected to a page on the PayPal site where you can enter your email address and password to use your PayPal account or you can, without any registration, use your credit card to complete the payment. Your financial data will not be shared with www.boutique.exvitt.it but they are managed directly by PayPal. In the event of cancellation of the order or non-acceptance by www.boutique.exvitt.it, the amount will be refunded to your PayPal account or your credit card. Grande Albergo Excelsior Vittoria S.p.A. will not be liable for delays and / or damage caused during the refund. Once the payment has been received, we will send the confirmation by e-mail and subsequently fulfil the order only at the indicated address, for address changes or other, please contact us before via telephone or e-mail.
We accept the most common credit cards, including prepaid and top-up cards, Visa, MasterCard, Diners, Carta Aura, American Express to be used from the PayPal site. The payment, in this way, occurs directly on the portal of IntesaSanPaolo in total security. All information regarding your credit card will not be managed in any way by www.boutique.exvitt.it since at the time of payment you are redirected to the bank portal that guides the customer in total security to enter the required data for the payment.
Shipping and delivery
For us it is important that you are satisfied, for this reason we try to be more precise, fast and reliable as possible from the order to delivery. In fact, during all the phases of the purchase process on www.boutique.exvitt.it you are provided with all the useful information, from the availability of the product to the methods of delivery, so that the service we offer is 100% exhaustive.
Within the details page of each product you will always find the indication concerning the availability of the item and information on the estimated delivery date (which may vary depending on the chosen payment method).
The levels of availability of a product are:
– Available: The product can be ordered immediately and you will receive it within the indicated delivery times or you can pick it up at one of our collection points you choose.
– Incoming: They are preview products or products that are sold out and must arrive. You can still order it, the shipment will be carried out as soon as the product arrives to the stock.
What happens to your order just after you have purchased on www.boutique.exvitt.it from Grande Albergo Excelsior Vittoria S.p.A.:
The delivery times of the products vary depending on the item ordered by the customer and on the delivery methods chosen by the same. The times indicated for the delivery terms are merely indicative and they are in no way binding for Grande Albergo Excelsior Vittoria S.p.A..
By using the courier transport, the delivery is scheduled in a time ranging from 1/5 working days from the moment of the order. In any case, the estimated delivery times are explicitly indicated in the data sheet of the individual product. For the products in which the data sheet shows 24/48 hours delivery indications, the following indications apply:
A) Day 0 (reception of the order)
the back office fulfils the orders received before 6.00 pm; otherwise they are fulfilled on the following day. The same applies to orders received on Saturday, Sunday or a public holiday: they will be fulfilled on the first working day following that of the order itself.
The order is processed according to the chosen payment method, and in particular:
– if the chosen payment method is PAYPAL or CREDIT CARD, the order is fulfilled after 24 hours
– if the chosen payment method is BANK TRANSFER, the order will be fulfilled when the credit is displayed on the bank account of the Company Grande Albergo Excelsior Vittoria S.p.A.
The order is sent to our warehouses within 7.00 pm.
B) Day 1 (Freight Forwarder)
the day after the order, the Freight Forwarder collects the goods within 7.00 pm at our stores. The courier will receive the Shipping Invoice containing the place of destination and any notes entered in the order.
At the time of the collection of the product, an e-mail will be sent to the customer containing the shipping number; this will allow the customer to follow the delivery status and estimated times in real time on the Freight Forwarder’s website.
D) Day 2 (delivery of goods)
The product will be delivered to the address indicated at the time of confirmation of the order.
Shipping rates are calculated at the time of the order according to the weight and volume of the package. The price of the shipping costs is shown on each product data sheet or if the shipment is free.
Returns and refunds
Who can activate the withdrawal and how?
The right of withdrawal is regulated pursuant to Legislative Decree 206/2005 if the customer-consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or who does not make the purchase by indicating in the order form a reference to a VAT number) is entitled to withdraw from the purchase agreement for any reason. To exercise this right, the customer must send to www.boutique.exvitt.it a communication within 14 calendar days of the reception of goods.
In case of return the product / s must be sent to:
Grande Albergo Excelsior Vittoria S.p.A. – piazza Tasso 34, 80067 Sorrento NA
and it must have the PRODUCT CODE and the shipping invoice number. The only costs that you incur are the shipping fees to return the product and the outward shipments of the purchased product / s.
N.B .: Customers who purchase with VAT number can not exercise the right of withdrawal
The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code): If the goods have been delivered, the consumer is obliged to return it or to make it available to the professional or the person he designated, according to the procedures and times provided for in the agreement. The deadline for the return of the goods can not however be less than ten working days from the date of reception of the goods. For the purposes of the deadline of the period the goods are deemed to be returned when they are delivered to the accepting post office or to the freight forwarder. In the case of agreements concerning the sale of goods, if the goods have been delivered, the substantial wholeness of the goods to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal status of preservation, as it has been stored and possibly employed diligently. The only expenses payable by the consumer for the exercise of the right of withdrawal pursuant to the provisions of this article are the direct costs of returning the goods to the sender, where expressly provided for in the agreement. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is obliged to reimburse the sums paid by the consumer, including sums paid as a deposit. The refund must be free of charge, in the shortest possible time and in any case within 14 calendar days from the date on which the professional became aware of the exercise of the right of withdrawal by the consumer. The amounts are reimbursed under the terms if they are actually returned, shipped or credited not later than the expiration of the aforementioned time limit. In the event that the payment was made by means of bills of exchange, if these have not yet been submitted to the collection, they have to be returned. Any clause providing for limitations on the reimbursement to the consumer of the sums paid as a result of the exercise of the right of withdrawal is void. Where the price of a good or service, subject to an agreement as referred to in this title, is wholly or partially covered by a credit granted to the consumer, by the professional or third parties on the basis of an agreement between them and the professional, the credit agreement is deemed to be cancelled, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions referred to in this article. The professional is obliged to inform the third party granting credit of the exercise of the right of withdrawal by the consumer. Any sums paid by the third party who has granted the credit to pay for the good or service up to the moment he / she knows that the consumer has exercised the right of withdrawal, are reimbursed to the third party by the professional, without any penalty, except for the payment of accrued legal interests.
When does the right of withdrawal expire? (Article 55 of the Consumer Code)
The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 does not apply:
– to contracts for the supply of foodstuffs, beverages or other goods intended for domestic use for everyday consumption supplied to the consumer’s home, to his residence or to his place of work, by distributors who go around frequently and regularly.
– to contracts for the supply of services relating to accommodation, transport, catering and leisure, when at the time of conclusion of the agreement the professional undertakes to provide such services on a specific date or in a pre-established period.
Unless otherwise agreed between the parties, the consumer can not exercise the right of withdrawal provided for in articles 64 and following in the cases:
– of supply of servicesof which the execution has begun, with the consent of the consumer, before the expiry of the deadline provided for by article 64, paragraph 1.
– of supply of goods or services the price of which is linked to variations in the rates of the financial market that the trader is not able to control
– of supply of goods tailor-made or clearly personalised or which, by their nature, can not be returned or they are liable to deteriorate or to expire rapidly
– of supply of sealed audiovisual products or computer softwares, opened by the consumer
– of supply of newspapers, periodicals and magazines
– of betting and lottery services
For further information, you can consult the legal text available on the site of the Ministry of Economic Development.